Industry: Towing and Roadside Assistance
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Client Service Coordinator at Eddy’s Towing
Are you ready to take the next step in your career with a dynamic and customer-focused company? Eddy’s Towing, a trusted name in roadside assistance and towing services in Corner Brook, Newfoundland and Labrador, is thrilled to announce an opening for a Client Service Coordinator job. If you possess excellent communication skills, a passion for helping others, and have a knack for coordinating operations, this is the perfect opportunity for you!
About Us
At Eddy’s Towing, we pride ourselves on our commitment to safety, reliability, and customer satisfaction. With years of experience in the towing and roadside assistance industry, we have built a strong reputation in Corner Brook and its surrounding areas. Our team is dedicated to providing exceptional service to our clients, ensuring they receive help when they need it most. We believe in fostering a supportive work environment that values teamwork, creativity, and professional growth.
Job Overview
The Client Service Coordinator will play a key role in ensuring our clients receive the highest level of service. You will be the first point of contact for our clients, handling inquiries, coordinating towing services, and addressing client needs. The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and exhibit a positive attitude.
Key Responsibilities
- Act as the primary point of contact for clients, providing friendly and professional assistance.
- Manage incoming calls, emails, and in-person inquiries regarding towing services.
- Coordinate towing schedules with drivers, ensuring timely and efficient service delivery.
- Maintain up-to-date records of client interactions, service requests, and job statuses.
- Resolve client issues and concerns, escalating to management as needed.
- Perform administrative tasks such as data entry, filing, and office organization.
- Collaborate with team members to improve processes and enhance customer satisfaction.
Qualifications
- High school diploma or equivalent; an associate degree or relevant certification is a plus.
- Proven experience in customer service, administrative support, or a related field.
- Excellent communication skills, both verbal and written.
- Strong organizational skills, with the ability to manage multiple tasks effectively.
- Proficient in using computer software applications (e.g., Microsoft Office, CRM systems).
- Ability to work well under pressure and demonstrate composure in stressful situations.
- Strong problem-solving skills and attention to detail.
- Flexible schedule, as on-call and weekend availability may be required.
What We Offer
Eddy’s Towing values every member of our team and believes in rewarding hard work and commitment. By joining us, you’ll have access to:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and retirement options.
- Opportunities for professional growth and skill development.
- A supportive and inclusive work environment.
- Employee recognition programs and team-building activities.
Applying for the Position
If you are interested in joining our dedicated team as a Client Service Coordinator, please prepare your resume and a cover letter explaining your qualifications and why you believe you’d be a great fit for the role. We welcome all qualified applicants who have a passion for providing top-notch service to our clients.
Conclusion
Don’t miss out on this amazing opportunity to grow your career with Eddy’s Towing, a respected leader in the towing industry. We are eager to find a passionate individual who will help us continue to deliver exceptional service to our clients in Corner Brook and beyond. Join us, and let’s make a positive impact together!
FAQs
- What does a Client Service Coordinator do?
The Client Service Coordinator is responsible for assisting clients, managing inquiries, coordinating services, and ensuring client satisfaction. - What qualifications are needed for this position?
A high school diploma is required, along with experience in customer service and strong organizational skills. - Is this a full-time position?
Yes, the Client Service Coordinator position is a full-time role with a possibility of on-call and weekend shifts. - What type of training is provided?
We offer comprehensive training that covers our services, software applications, and customer service protocols. - Can I expect opportunities for advancement?
Absolutely! At Eddy’s Towing, we value professional growth and provide opportunities for advancement based on performance and dedication.
