Industry: Insurance and Financial Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Call Center Receptionist at Fairfax Financial Holdings
About Us
Fairfax Financial Holdings is a global insurance and reinsurance company headquartered in Toronto, Ontario. With a commitment to financial stability and excellence in risk management, we offer a wide range of innovative financial products and services tailored to meet the needs of our clients. At Fairfax, we believe that our people are our greatest asset, and we strive to maintain a dynamic, supportive work environment. Join us as we continue to build strong relationships with our customers and maintain our reputation for financial prudence.
Position Overview
We are seeking a motivated and professional Call Center Receptionist to join our dynamic team in Toronto. In this role, you will be the first point of contact for our clients, playing a crucial role in delivering exceptional customer service. As a Call Center Receptionist, you will be responsible for handling incoming calls, addressing customer inquiries, and directing calls to the appropriate departments.
Key Responsibilities
- Receive and manage incoming calls from clients and stakeholders in a professional and courteous manner.
- Address customer inquiries promptly and accurately, providing exceptional service at all times.
- Maintain a record of customer interactions in our CRM system to ensure seamless communication and issue resolution.
- Direct calls to appropriate staff members or departments for further assistance.
- Assist in managing and routing emails and other forms of communication within the organization.
- Ensure high standards of customer service and satisfaction while handling sensitive information.
- Collaborate with other team members to enhance service delivery and resolve issues efficiently.
- Participate in ongoing training and development opportunities to improve product knowledge and customer service skills.
Qualifications
- High school diploma or equivalent required; post-secondary education is an asset.
- Previous experience in a call center or customer service role highly preferred.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while maintaining composure.
- Familiarity with customer relationship management (CRM) software is an advantage.
- Excellent time management skills and the ability to prioritize tasks effectively.
- Team player with a positive attitude and willingness to assist others.
Why Work at Fairfax Financial Holdings?
Joining Fairfax means being part of a supportive, inclusive workplace where your contributions are valued. We offer competitive salaries, comprehensive benefits, and opportunities for career growth within our dynamic organization.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plans with employer contributions.
- Ongoing professional development and training opportunities.
- A collaborative work environment where team members support one another.
- Work-life balance initiatives to support your overall well-being.
Application Process
If you are interested in pursuing a rewarding career in call center receptionist jobs with Fairfax Financial Holdings, we invite you to submit your application. Please prepare a resume highlighting your experience, and a cover letter explaining why you would be a great fit for our team.
Conclusion
At Fairfax Financial Holdings, we value passionate professionals who are eager to deliver exceptional customer service and contribute to the success of our organization. If you are looking for an exciting career opportunity in the Toronto area, we encourage you to apply for the Call Center Receptionist position today. Become part of our mission to maintain trust and confidence with our clients. Join us and make a meaningful impact in the world of financial services!
