Industry: Moving and Logistics
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team at MovesOnline!
MovesOnline is a leading moving services company based in Edmonton, Alberta, dedicated to simplifying the moving process for our customers across Canada. Our innovative approach in combining technology with traditional moving solutions allows us to deliver unparalleled service and efficiency. We believe that our team is our greatest asset, and we are passionate about cultivating a positive work environment that embraces diversity and fosters growth. In our mission to enhance customer experience, we are thrilled to announce that we are actively seeking talented individuals to fill our always hiring remote jobs program.
Position: Customer Experience Specialist
As a Customer Experience Specialist, you will be the face and voice of MovesOnline. You will serve as an advocate for our customers, helping them navigate through their moving journey with ease and assisting them in resolving any issues that may arise. Your primary goal will be to ensure a smooth and pleasant experience for our customers from start to finish.
Key Responsibilities:
- Provide professional, high-quality support to customers through various communication channels including phone, email, and chat.
- Actively listen to customers, understand their needs, and provide accurate information and solutions tailored to their specific situations.
- Collaborate with teams across the company to resolve any issues and enhance service delivery.
- Assist in creating and maintaining customer experience documentation, including FAQs and support guides.
- Gather customer feedback and insights to drive continuous improvement in our processes and services.
- Participate in training and development sessions to strengthen your skills and knowledge about our products and services.
- Contribute to team performance by achieving individual and team KPIs.
Why Work with Us?
- Flexible Work Environment: As part of our always hiring remote jobs program, you have the liberty to work from anywhere, contributing to a better work-life balance.
- Inclusive Culture: We prioritize a respectful and inclusive workplace, celebrating diversity and encouraging employees to voice their ideas!
- Career Growth: MovesOnline encourages continuous learning and professional development. We invest in our employees’ career paths, providing ample opportunities for growth.
- Comprehensive Benefits: Enjoy a competitive salary package along with health benefits, retirement plans, and paid time off to ensure you are supported in every aspect.
- Strong Team Spirit: Join a passionate and dedicated team committed to creating a positive and engaging work experience.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree in a related field is a plus.
- Proven experience in customer service or support roles, preferably in a remote capacity.
- Strong communication skills, both verbal and written, with a friendly, empathetic demeanor.
- Proficient in using computer systems, CRM tools, and Microsoft Office Suite.
- Exceptional problem-solving skills and the ability to work independently in a fast-paced environment.
- Strong organizational and time management skills with attention to detail.
- A proactive attitude and eagerness to learn and adapt in a dynamic environment.
Working Hours:
This position is full-time, with flexible schedules available to accommodate your work-life balance. You may be required to work in shifts during peak times, including weekends, to provide the best customer support possible.
About MovesOnline
Founded in 2010, MovesOnline has established itself as a pioneer in the moving industry. With years of experience and a profound understanding of our customers’ needs, our team has developed innovative solutions that make moving easier and more efficient. By leveraging technology, we ensure our services remain customer-centric and adaptive. As industry leaders, we are committed to supporting our employees through continuous training and advancements, helping them achieve their personal and professional goals while contributing to our mission.
Conclusion
If you are passionate about providing exceptional customer experiences and want to be part of a dynamic team that is always looking to improve, we encourage you to apply for the role of Customer Experience Specialist at MovesOnline. With our commitment to innovation and high service standards, you will have the opportunity to grow and thrive in a supportive environment.
Your next career move is just a click away in our always hiring remote jobs program. Explore your potential at MovesOnline and join us in making every move a great one!
FAQs
1. What kind of training will I receive as a Customer Experience Specialist?
Once hired, you will undergo comprehensive training that will cover company policies, product knowledge, effective communication techniques, and the use of tools and software needed to perform your job effectively.
2. Is there room for advancement in this position?
Absolutely! MovesOnline values internal mobility and encourages employees to pursue career development through training, mentorship, and open opportunities across various positions within the company.
3. Do I need to have experience in the moving industry to apply?
No previous experience in the moving industry is required; however, any customer service experience will be beneficial. We are looking for individuals with a strong passion for helping others and a willingness to learn.
4. What technology do I need to work remotely?
You will need a reliable computer, a stable internet connection, and some basic software applications that we will provide access to upon hiring. Our support team will help you set everything up!
5. What can I expect from the shifts I will be working?
Your shifts may vary depending on peak business hours; however, we offer flexibility in scheduling that aims to accommodate both your needs and our customers’ expectations.
