Industry: Moving and logistics
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team at ShaanMoving!
Are you passionate about helping others? Do you excel in communication and problem-solving? If you find satisfaction in providing exceptional customer service, ShaanMoving has the perfect opportunity for you. We are looking for dedicated individuals to fill call agent jobs at our expanding company in Calgary, Alberta.
About Us
ShaanMoving is a premier moving company based in Calgary, specializing in residential and commercial relocations. Our mission is to provide our clients with seamless and stress-free moving experiences. With the growing demand for our services, we are expanding our team to ensure that we continue to deliver on our promise of excellence. Our commitment to quality, integrity, and customer satisfaction sets us apart in the industry.
The Role of a Call Agent
As a call agent at ShaanMoving, you will play a crucial role in shaping our customers’ experiences. You will act as the first point of contact for clients, guiding them through our services and assisting them with their moving inquiries. From answering questions about our services to helping schedule moving dates, your role will be vital in ensuring a positive customer journey.
Key Responsibilities
- Responding promptly to incoming calls from customers and addressing their inquiries regarding moving services.
- Providing information about our services, pricing, and availability.
- Assisting customers with scheduling their moves and coordinating logistics.
- Handling customer complaints professionally and effectively, ensuring swift resolutions.
- Documenting customer interactions and updating records in our database with accuracy.
- Working collaboratively with the moving teams and other departments to optimize service delivery.
- Helping to promote our ongoing services and special offers, enhancing customer engagement.
What We’re Looking For
Ideal candidates for our call agent jobs will possess the following qualifications:
- A high school diploma or equivalent; a degree in business or communications is a plus.
- Previous experience in a customer service role, preferably in the moving or logistics industry.
- Excellent communication skills, both verbal and written, to effectively interact with clients.
- Strong problem-solving abilities, with a focus on enhancing the customer experience.
- Ability to multitask in a fast-paced environment while maintaining a high level of accuracy.
- Proficiency in using CRM software and Microsoft Office Suite.
- An empathetic approach, along with a friendly and professional phone demeanor.
Why Join ShaanMoving?
At ShaanMoving, we value our employees and their contributions to our success. Here are some of the perks you can expect:
- Competitive Salary: We offer a competitive salary along with performance-based bonuses.
- Comprehensive Benefits: Our benefits package includes health, dental, and vision plans to keep you and your family healthy.
- Training and Advancement: We invest in you! Our training programs will equip you with the necessary skills to thrive and advance within the company.
- Supportive Team Environment: Work alongside a diverse group of driven professionals who are committed to your growth and success.
- Work-Life Balance: We value your time and offer flexible work schedules where possible.
How to Apply
If you’re ready to take the next step in your career and be part of our dynamic team, we would love to hear from you. To apply for our call agent jobs, please submit your resume and a cover letter detailing your relevant experience. We are looking for motivated individuals who are ready to join us in making a difference in our customers’ lives.
Conclusion
ShaanMoving is excited to expand our team and invite you to apply for one of our call agent jobs. We believe that exceptional service starts with great employees, and we are dedicated to providing a working environment that not only supports but celebrates its team members. Join us at ShaanMoving and be a part of a company that values your contributions and supports your professional journey. Together, we can make every move a great one!
FAQs
1. What does a typical day look like for a call agent at ShaanMoving?
Your day will typically involve answering customer calls, addressing inquiries, scheduling moves, and resolving any issues they might have. You’ll be a vital part of our customer service team!
2. Is this a full-time or part-time position?
This position can be filled as a full-time role, with the possibility of part-time availability depending on applicant needs and company requirements.
3. What type of training does ShaanMoving provide for new hires?
We provide comprehensive training that covers our services, customer service best practices, and any necessary software systems you’ll be using.
4. What opportunities for advancement exist within the company?
ShaanMoving encourages internal promotions. As a call agent, you can transition into supervisory roles or explore positions in other departments based on your interests and skills.
5. Are there any specific shifts I should expect to work?
Shifts may vary, including daytime, evening, and weekends depending on customer demand. We work with you to ensure a balance that meets both your needs and our business requirements.
