Industry: Electricity and Utility Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team at KRE Electric!
KRE Electric, a leading provider of electrical solutions in Mississauga, Ontario, is on the lookout for passionate individuals to fill our Customer Support Careers. If you have a knack for problem-solving, outstanding communication skills, and a desire to help others, we want to hear from you!
About Us
Founded in Mississauga, KRE Electric has established itself as a trusted name in the electrical services industry. With a commitment to quality and customer satisfaction, we offer a comprehensive range of electrical services for both residential and commercial clients. Our team is dedicated to delivering top-notch solutions tailored to the unique needs of our customers. We pride ourselves on our professional approach and the long-lasting relationships we maintain with our clients.
Position Overview
As a Customer Support Representative, you will play a pivotal role in ensuring that our customers receive exceptional service and support. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing guidance on our products and services. Your contributions will directly impact customer satisfaction and our overall success as a company.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Assist customers in troubleshooting issues and resolving product-related concerns.
- Document customer interactions accurately using our customer relationship management (CRM) system.
- Provide product information, pricing, and recommendations to customers.
- Collaborate with the technical team to ensure timely resolution of complex issues.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
- Identify opportunities for upselling and cross-selling our services and solutions.
- Maintain a thorough understanding of our products and services to provide informed support.
- Participate in training sessions to improve product knowledge and customer service skills.
- Contribute to team efforts by achieving individual and team goals.
Requirements
- High school diploma or equivalent; additional education in customer service or a related field is a plus.
- Proven experience in a customer service or support role, preferably in the electrical or technical industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while remaining patient and professional.
- Proficiency in using computer systems and software; experience with CRM systems is desirable.
- Team-oriented mindset and willingness to help colleagues when needed.
- Flexible availability to accommodate customer needs, including weekends and evenings if necessary.
What We Offer
KRE Electric believes in nurturing talent and providing our employees with a supportive and enriching work environment. When you join our team, you can expect:
- Competitive salary and benefits package, including health insurance and retirement plans.
- Opportunities for professional development and career advancement.
- A friendly, inclusive, and collaborative workplace culture.
- Work-life balance, including flexible scheduling options.
- Employee recognition programs to celebrate achievements and contributions.
- Direct involvement in meaningful customer interactions that make a real difference.
Why KRE Electric?
At KRE Electric, we understand that our employees are our greatest asset. We are committed to building a diverse workforce that reflects the communities we serve. Our customer support careers not only allow you to grow professionally but also provide you with the opportunity to impact our clients’ lives positively. If you are driven, enthusiastic, and eager to contribute to exceptional customer experiences, KRE Electric is the place for you.
Apply Today!
Are you ready to take the next step in your career? We invite you to apply for the Customer Support Representative position and become part of our dedicated team at KRE Electric. Your skills and passion for customer service could help us light the way for our clients!
Conclusion
As we continue to grow and innovate at KRE Electric, we are excited to welcome new talent who shares our commitment to excellence in customer service. Our customer support careers are designed to cultivate your skills while contributing to meaningful connections with our clients. If you are ready to contribute to a bright future with KRE Electric, we want to hear from you!
FAQs
1. What is the application process for this position?
The application process typically involves submitting your resume, completing a brief assessment, and participating in a phone and/or in-person interview with our hiring team.
2. What kind of training can I expect?
Our training program includes onboarding sessions where you will learn about our products and services, as well as customer service best practices. Continuous training opportunities are also available to enhance your skills.
3. Is this a remote or on-site position?
This position is primarily on-site at our Mississauga location, but we are open to discussing hybrid work options based on employee performance and company needs.
4. What are the opportunities for career advancement?
KRE Electric is committed to promoting from within. Exceptional employees can advance to supervisory roles or explore other departments, depending on their interests and capabilities.
5. What makes KRE Electric a great place to work?
We foster a supportive environment that values diversity, recognizes effort, and encourages professional growth. Our focus on employee well-being and customer satisfaction contributes to a positive workplace culture.
