Industry: Passenger services, customer support
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
About Us
KELCOM Radio is a pioneering communications company based in Windsor, Ontario, dedicated to providing top-notch services in the field of entertainment and travel logistics. Our mission is to connect people through exceptional audio content, ensuring every passenger has a seamless travel experience.
As a leading provider in the passenger communications sector, we have served countless individuals, partnering with various travel and transport services. We pride ourselves on our innovation and commitment to customer satisfaction. Our team thrives in a vibrant work environment that values collaboration, creativity, and a passion for service excellence.
Position Overview
We are currently seeking a dedicated and enthusiastic Passenger Service Agent to join our dynamic team at KELCOM Radio. In this passenger service job, you will play a crucial role in ensuring all passenger inquiries and needs are met with the utmost professionalism and care. Your efforts will profoundly impact our passengers’ travel experience, making their journeys enjoyable and comfortable.
Key Responsibilities
- Provide exceptional customer service to passengers, addressing inquiries via phone, email, and in-person interactions.
- Assist passengers in navigating travel arrangements, schedules, and additional inquiries.
- Collaborate with various departments to ensure timely communication and resolution of passenger issues.
- Perform check-in processes, including ticket validations, baggage handling, and boarding assistance.
- Resolve passenger complaints and queries efficiently, ensuring a positive experience.
- Stay updated on local events, travel regulations, and transportation offerings to provide accurate information.
- Contribute to ongoing improvements in service delivery and passenger experiences.
- Engage in training sessions and workshops to enhance product knowledge and service techniques.
Qualifications
To excel in the Passenger Service Agent role at KELCOM Radio, candidates should possess the following qualifications:
- High school diploma or equivalent; additional education in hospitality or communication is a plus.
- Previous experience in customer service or passenger service industry preferred.
- Strong communication skills, both verbal and written, with an ability to convey information clearly.
- Ability to work in a fast-paced environment while maintaining professionalism and empathy.
- Proficient in using computer systems, including customer service platforms and scheduling tools.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Skills and Attributes
Success in this role will require the following skills and attributes:
- Empathy: Understand and share the feelings of passengers, ensuring their concerns are validated.
- Adaptability: Ability to think on your feet and handle unexpected situations with grace.
- Team Player: Willingness to collaborate with team members to enhance service quality.
- Positive Attitude: A cheerful demeanor that promotes passenger comfort and satisfaction.
Working Environment
KELCOM Radio values our team and aims to create a positive working environment. As a Passenger Service Agent, you will work in various settings including our customer communication center, at travel events, and potentially on-site at partner transportation facilities.
We are committed to employee welfare and offer:
- Competitive salary and benefits packages.
- Opportunities for professional growth and development.
- A supportive team culture that encourages innovative thinking.
- Employee discounts and perks associated with KELCOM Radio services.
Conclusion
If you are passionate about delivering outstanding service and thrive in interactive settings, we encourage you to apply for the Passenger Service Agent position at KELCOM Radio. Join us in enhancing passenger experience and making travel smooth and seamless for everyone!
FAQs
1. What is the work schedule for the Passenger Service Agent position?
The position may require flexible working hours, including evenings, weekends, and holidays, to accommodate peak travel times.
2. Do I need prior experience to apply for this Passenger Service Job?
While previous experience in customer service or the passenger service industry is preferred, we welcome individuals who are eager to learn and develop their skills.
3. Are there growth opportunities within the company?
Yes, KELCOM Radio is committed to the professional growth of our employees, with various training programs and advancement opportunities available.
4. What types of training will I receive?
New hires will undergo a comprehensive training program covering customer service protocols, product knowledge, and effective problem resolution strategies.
5. Is there a specific uniform or dress code for this role?
Yes, KELCOM Radio has a dress code that reflects our brand image. Details will be provided during the onboarding process.
