Industry: Telecommunications and GPS Tracking Solutions
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
To apply to this job please click the button
Full Job Description
Join Our Team at TerrisGPS!
Are you looking for an exciting opportunity in the heart of Gatineau, Quebec? Do you have a passion for helping others and providing excellent customer service? If so, we have the perfect role for you! TerrisGPS is currently seeking motivated and customer-focused individuals for our call center job vacancy. Our company is a leading provider of innovative GPS tracking solutions that empower businesses and individuals to enhance their operational efficiency.
About Us
TerrisGPS specializes in cutting-edge GPS technologies designed to improve safety, efficiency, and security for our clients. With years of experience in the industry, we are proud to offer customized solutions tailored to meet the unique needs of each customer. Our team is dedicated to maintaining a high standard of service and support, ensuring that our clients receive the best experience possible.
Position Overview
As a Call Center Representative, you will play a crucial role in delivering exceptional customer service to our clients. You will be the first point of contact for customers seeking assistance, and your role is vital in creating a positive experience for every caller. This is an opportunity to be part of a fast-paced and dynamic environment where you can develop your skills and grow in your career.
Key Responsibilities:
- Handle inbound and outbound customer calls with professionalism.
- Provide accurate information regarding our GPS products and services.
- Assist customers with system troubleshooting and inquiries in a courteous manner.
- Document all customer interactions and resolve issues efficiently.
- Collaborate with team members to improve overall customer satisfaction.
- Participate in ongoing training and development programs.
- Maintain an up-to-date knowledge of industry trends and product updates.
Qualifications:
- High school diploma or equivalent required; relevant post-secondary education is a plus.
- Previous experience in customer service, preferably in a call center environment.
- Strong verbal communication skills and a friendly telephone manner.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving skills and the ability to think quickly on your feet.
- Proficient in using computer systems and customer relationship management (CRM) software.
- Fluent in English; proficiency in French is an asset.
Why Join TerrisGPS?
When you join TerrisGPS, you become part of a company that values its employees and fosters a positive work environment. We believe in empowering our team members and providing the resources needed to excel in their roles. Here are some benefits of joining our team:
- Competitive salary and performance-based bonuses.
- Comprehensive health benefits including dental and vision care.
- Ongoing training programs and career development opportunities.
- Flexible schedules to support work-life balance.
- Engaging team-building activities and events.
Work Environment
At TerrisGPS, we pride ourselves on creating an inclusive and collaborative work environment. Our call center is equipped with the latest technology to ensure you have the tools needed to succeed. You will work alongside a diverse team of dedicated professionals who share a common goal: to deliver the best customer experience possible.
Application Process
If you are ready to embark on an exciting journey with TerrisGPS and fill our call center job vacancy, we want to hear from you! Please submit your resume along with a cover letter detailing your relevant experience and why you would be a great fit for our team.
Conclusion
Don’t miss out on this opportunity to join a passionate team at TerrisGPS in Gatineau, Quebec. If you’re someone who thrives in a fast-paced environment and enjoys helping others, apply now to become a Call Center Representative. We look forward to welcoming you to our team and working together to enhance the customer experience.
FAQs
- 1. What are the hours for this call center job vacancy?
The call center operates from 8 AM to 8 PM, and representatives usually work in shifts that will be communicated during the hiring process. - 2. Is training provided for new hires?
Yes, we offer comprehensive training for all new employees to ensure they are equipped to succeed in their roles. - 3. Are there opportunities for advancement within the company?
Absolutely! We believe in promoting from within and provide numerous opportunities for career progression. - 4. Do I need to speak both English and French?
While fluency in English is a requirement, proficiency in French is considered an asset but not mandatory. - 5. What kind of support will I receive in my role?
You will have access to ongoing training, a supportive team, and a supervisor who will provide guidance and assistance as needed.
