Industry: Automotive Supplier
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
To apply to this job please click the button
Full Job Description
Job Title: Call Desk Specialist
Location: Aurora, Ontario
Company: Magna
About Us
At Magna, we pride ourselves on being a leading global automotive supplier with a rich history of innovation and excellence. Headquartered in Aurora, Ontario, our mission is to provide advanced automotive solutions and elevate the driving experience across the globe. Our commitment to quality, sustainability, and customer satisfaction has made us a trusted partner in the automotive industry.
Position Overview
Magna is seeking a motivated and enthusiastic individual for the role of Call Desk Specialist. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, this is the perfect opportunity for you! As a Call Desk Specialist, you will play a critical role in assisting our customers and providing timely solutions to their inquiries.
Key Responsibilities
- Handle inbound and outbound calls promptly and professionally.
- Assist customers with inquiries, complaints, and product information.
- Document customer interactions clearly and accurately in our system.
- Collaborate with internal teams to resolve customer issues efficiently.
- Maintain a high level of product knowledge to better serve our customers.
- Provide feedback to management on customer trends and service improvements.
- Stay updated on industry developments and company initiatives.
Qualifications
- High school diploma or equivalent. A degree in business, communication, or related field preferred.
- Proven experience in call desk jobs or customer service roles is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to multitask and thrive under pressure.
- Proficient in using computer systems and customer service software.
- Flexible schedule; availability for shifts during evenings and weekends may be required.
Why Work at Magna?
Joining Magna means being part of a dynamic and diverse workforce. We believe in investing in our employees’ professional growth and fostering a culture of teamwork and respect. Our benefits include:
- Competitive salary and performance bonuses.
- Comprehensive health and dental plans.
- Retirement savings plan with company matching.
- Opportunities for career progression.
- Employee training and development programs.
- Work-life balance initiatives and wellness programs.
Application Process
If you are ready to take the next step in your career and join a forward-thinking company, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be an excellent fit for the Call Desk Specialist position at Magna.
Conclusion
At Magna, we believe that a customer-centered approach is essential for our success, and our Call Desk Specialists are at the frontline of this mission. If you are looking to develop your career in call desk jobs and make a meaningful impact in a collaborative environment, apply today! We look forward to welcoming you to our team and driving innovation together.
