Industry: Quick Service Restaurant (QSR)
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Client Service Manager!
At Restaurant Brands International (RBI), we are continuing to reshape the landscape of the global Quick Service Restaurant (QSR) industry. Our brands—Tim Hortons, Burger King, and Popeyes—now serve millions of guests daily in over 100 countries. We are looking for an experienced Client Service Manager to help us elevate our customer service standards and enhance client satisfaction.
About Us
Restaurant Brands International Inc. is one of the world’s largest quick service restaurant companies, with a diverse portfolio of distinctive brands. Our vision is to foster a culture of innovation, excellence, and teamwork. With our headquarters located in Toronto, Ontario, we aim to empower our employees to achieve their best, enabling us to continue delivering exceptional experiences to our guests. We believe that great service is a cornerstone of our success, and our Client Service Manager will be pivotal to that mission.
Your Role
As a Client Service Manager, you will be responsible for maintaining and strengthening our relationship with clients, ensuring that their needs are met with high-quality service. You will play a crucial role in negotiating contracts, managing client issues, and developing strategies to enhance our service delivery. Your ability to build relationships and understand client needs will be fundamental to your success in this role.
Key Responsibilities
- Serve as the main point of contact for our clients, ensuring effective communication and relationship management.
- Understand client needs and work collaboratively with internal teams to deliver exceptional service.
- Develop and implement service improvement strategies that align with organizational goals.
- Monitor and analyze client feedback and satisfaction metrics, using them to inform service enhancements.
- Negotiate and renew contracts while ensuring mutually beneficial agreements are reached.
- Coordinate and lead training sessions for staff on best practices in client service.
- Address and resolve client concerns promptly, ensuring a positive client experience at all times.
- Stay updated on industry trends and competitor offerings to bring innovative ideas for service improvement.
- Prepare and present reports on client engagement and satisfaction metrics to senior leadership.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 5 years of experience in client service or account management, preferably within the QSR or hospitality sectors.
- Demonstrated ability to manage multiple client accounts and prioritize tasks effectively.
- Proficiency in CRM software and Microsoft Office Suite.
Skills and Competencies
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities with a customer-centric approach.
- Capability to work independently and as part of a team, collaborating with diverse groups within the organization.
- Strong analytical skills to assess client feedback and recommended actions accordingly.
- Ability to thrive in a fast-paced, high-stakes environment.
What We Offer
At Restaurant Brands International, we are proud to offer not just a job but a career filled with opportunities for personal and professional growth. Here’s what you can expect:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including health, dental, and retirement plans.
- Flexible work hours and remote work possibilities.
- Ongoing training and career advancement opportunities.
- A collaborative work environment with a focus on innovation and teamwork.
Conclusion
If you are passionate about client service and eager to contribute to the success of a leading global brand, we invite you to apply for the Client Service Manager Job at Restaurant Brands International. Join us in our journey to enhance client engagement and drive operational excellence!
FAQs
- What does a Client Service Manager do? A Client Service Manager serves as the main point of contact for clients, managing relationships, addressing concerns, and ensuring high-quality service delivery.
- What qualifications are needed for this position? A bachelor’s degree in a related field and a minimum of 5 years of experience in client service or account management are required.
- What skills are important for this job? Excellent communication, problem-solving abilities, interpersonal skills, and familiarity with CRM software are essential for success.
- Is there room for growth in this role? Yes! We offer ongoing training and career advancement opportunities, encouraging professional development within the organization.
- Can I work remotely in this position? There may be flexibility in work arrangements, including remote work options, depending on your responsibilities and client needs.
